RETURN AND REFUND POLICIES

At Centus, we are committed to ensuring customer satisfaction and building trust. Our return and refund policies are designed to make your shopping experience smooth, fair, and worry-free.

1. ELIGIBLE FOR RETURN
We accept returns under the following conditions:
The item is damaged, defective, or incorrect upon delivery.
The item is unused, in its original packaging, and with all tags and labels intact.
The return request is initiated within 48hrs of delivery.

2. ITEM NOT ELIGIBLE FOR RETURN
The following items cannot be returned:
Items damaged due to misuse or mishandling by the customer.

3. RETURN PROCESS
Step 1: Initiate a return request by contacting our customer support through the Centus platform, phone call WhatsApp, or email.

Step 2: Provide your order details such as proof of purchase, and a clear reason for the return (including pictures if applicable ).

Step 3: Once the request is approved, a pickup will be scheduled, or you may drop off the item at a designated location.

4. REFUND POLICIES

We process refunds promptly for eligible returns:

Refunds are issued after we receive and inspect the returned item.
Refunds will be made to your original payment method.
Refund processing time is within 48hrs after the return is approved.

5. EXCHANGE
We offer free exchanges for damaged, defective, or incorrect items. You can request for an exchange instead of a refund when initiating your return request.

6. LATE OR MISSING REFUNDS
If you haven’t received your refund after the stated processing time:
Check your bank account or contact your payment provider.
If unresolved, contact Centus customer support for assistance.

7. CUSTOMER RESPONSIBILITIES
Ensure the item is securely packaged before returning.
Items must be returned in the same condition as received.
Failure to meet the return conditions may result in rejection.

8. ODA GUARANTEES

We prioritize your satisfaction. If you face any challenges, our customer support team is ready to resolve your concerns quickly and efficiently.

For any questions or support, contact us via:

Email: NILL

WhatsApp: 09051832933

Phone: 09051832933

With Centus, you can shop confidently, knowing we’ve got you covered!